Help & Customer Support
The quickest way to manage your order is through your private tracking page: there you can listen, download, and request revisions.
My Custom Song
I did not receive an email.
Please check your spam or promotions folder. If you still cannot find it, simply request your access links again on the "My Order" page using the email address entered during purchase.
When will my song be ready?
Your tracking page shows live production progress. Once complete, you will receive an email within 24 hours. If any detail is not quite right, you can request a free revision within 30 days directly from your tracking page.
A name or detail is incorrect.
Before checkout, you can edit all details on the review screen. After delivery, request a free revision from your tracking page: our composers will adjust it promptly.
How do I gift the song without spoiling the surprise?
All order confirmations and download receipts go exclusively to your personal purchase email. On your tracking page, you will find a dedicated private gift link that you can share via text, WhatsApp, email, or a greeting card.
Payment & Billing
How much does the song cost?
A one-time flat rate of $19.00 USD: full studio song, high-quality MP3 download, complete lyrics, and private gift streaming page included. No subscriptions, no hidden fees.
What company will appear on my statement?
Checkout is processed securely by our authorized merchant partner Waffo (Waffo.com Limited), who also issues the official invoice. Your card or bank statement will show Waffo.com Limited.
What is your refund policy?
If we are unable to deliver your song within 24 hours or if a technical error occurs, we issue a prompt full refund. If you are not satisfied with the composition, we provide free revisions. Full details are available in our Terms and Refund policy.
Email Us Directly
Please mention your order reference number if available. Never send sensitive banking or payment card numbers over email.
contact@yoursongco.com